Japan Luggage wrote, in their description, that they provide shipping services 'meeting or exceeding their customers' expectations'. It is the case: the customers' service was way above my expectations. Thank you very much. It is an important thing when it is about sending your personal boxes elsewhere!
I felt that the key is the information. I didn't much about freight service, borders documents and fees. They answered all my questions, and they also sent updates when my boxes were checked, what will be the next steps, the ship's name and trajectory...
Other excellent point is the punctuality. When I sent a question, I knew that I will receive an clear answer. When we set a day for the moving out, same thing: the truck was there right on time.
I have to mention the honesty: I paid too much when I transfered the money, but when the boxes were measured and we had the total volume, Japan Luggage reimbursed me right away the difference.
Also, thank you for the excellent Eng
lish skills. I speak Japanese but freight and procedure documents are a really big challenge, so I appreciated to be able to communicate with my second language.
Finally, I can say that I received a professional and kind service. I recommend this company to anyone who need to move from Japan.Read more