Momentum Worldwide Movers

Momentum was very efficient and helpful throughout the planning and packing process. We had no complaints on the Japan side of the move. However the corresponding company receding our shipment in Canada- Armstrong- was not nearly as professional. Our customs papers were filled out incorrectly causing us to have to spend two days traveling back and forth to clear things up. Momentum was asked to intervene and they were able to make it happen. Armstrong delivered and unpacked everything, then discovered that the hardware to reassemble our dining room table and other desks was misplaced. We spent several days with unpacked furniture on the floor in pieces until Momentum helped them track the hardware to a crate containing a stone lantern that we had planned to store longer term. The crates had to be opened however to retrieve the hardware,and finally the tables etc were reassembled. Armstrong also damaged our fireplace when a large piece of furniture was brought in. Momentum was able after several weeks to persuade them to cover with insurance. We are grateful for Momentum being there throughout to manage these issues. We would evaluate Momentum positively separately here from Armstrong. One point on pricing - we had agreed a price and expected that the crew would monitor how much was packed. However we did get a rather hefty additional bill for being “over our limit” although this was not communicated at time of packing. This additional bill negated any pricing negotiations we had done in deciding which moving company to use.Read more

Our experience from beginning to end was great. [Names removed by Sirelo] were so helpful with answering questions and helping with paperwork etc. [Name removed by Sirelo] was great with customer service and answering our concerns. Our stuff arrived with no complications.

Momentum Moving provided us with great service on our move both in Tokyo, Japan (packing) and Vancouver BC Canada (unpacking).

Communication was great - listening to our concerns on odors and humidity/water damage, so packing (extra humidity/water damage measures) as well as the checking of the container to be used for odor and wheather it was clean was done to address our concerns. As for the the status of our container and expected arrival date in Canada, the Momentum Team coordinated with the port as to when I should go to the Custom office to clear my goods and what to bring. The whole process was painless and was very fast. We had great service in unpacking our goods from the boxes and clearing out the paper and boxes - it took longer than packing and they were very careful in handling all of the goods. We had two very small items damaged in ths shipment and was provided with great service to process the claims through the insurance we had purchased.

Overall, highly recommend the Team at Momentum as they did a great job on a highly stressful job of moving countries.'Read more

I received my shipment, and everything arrived without any damages/losses - from Yokosuka, Japan to Honolulu.

They provided excellent service from beginning to end of the process - prompt and professional. Their information was accurate, their responses to queries were turned around very fast.

I would recommend them unreservedly.

George

Momentum team was engaged from the get go and extra supportive. The team really helped us understand all that was going on and what to be aware of. [Name removed by Sirelo] and team negotiated the best price for us for this complex move and kept in touch with us all the way through to ensure we were well taken care of. Easy recommendation and happy to provide.

We have moved many times to many countries as part of company moves, but this was our first move on our own after retiring in Japan in 2019. Momentum and their US partner did an outstanding job in planning packing and delivering our household goods. Everything arrived as scheduled. There was not damage or lost items and the price was about 40% lower than competing quotes we received. We had personal contact with [Name removed by Sirelo] and his staff. Great Move - highly recommended.