Momentum Worldwide Movers

9.5
based on 9
Sirelo and Google reviews
i
What customers are saying
pro
Price (2)
pro
Friendly (2)
pro
Packing of furniture (1)
con
Planning (1)
Services
International removals
National moving
Associations
IAM
IMA

About

Momentum Worldwide was founded by Nick Masee and Roku Nishikawa. Their focus is on providing tailor made solutions to match the needs and specific requirements of each customer since every relocation is unique.

A hassle free international relocation requires clear and constant communication between you the customer and us as your service provider. Whether this is your first time to relocate abroad or you have done so many times, each experience will be unique. It is important to know that proper preparation makes a very big difference in the result.Read more

Sirelo asks...

What makes your company stand out?

Our experience and primary focus is international moving to and from Japan. We carefully select the various elements that are basic to ensuring a quality overall service. We work to ensure clear, comprehensive and quick communication throughout the process. We strive to provide each of our customers with a relocation with little or no surprises.

What is your insurance policy? How do you deal with damaged items?

We provide All Risks insurance protection to help safeguard the value of your personal belongings. In the event of unforeseen loss or damage, we work with you and the insurance company to identify the items that can be repaired or replaced.

What is the best advice you would give to customers?

Starting your planning for your relocation as early as possible is always the best. This starts with you carefully considering what the important criteria will be in your own situation for your move. If you are moving internationally for the first time, you may have very little insight into how it might all work. Since our customers move to destinations all around the world, we help answer questions regarding customs process, scheduling and of course costs.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

9
9.5
based on 9
Sirelo and Google reviews
How is the review score calculated?
88% of the users recommend this moving company
 on Sirelo
The team were so great to deal with, so accommodating with our tight timeline and our goods were packed incredibly (and quickly!). We would definitely recommend Momentum Worldwide Movers to anyone looking for a moving company.
pro
Careful with furniture
Moved from Tokyo (Japan) to Auckland (New Zealand)
 on Sirelo
Service was very good, subcontracted to packing company and their service was very good too. Logistic shipping was organized from Japan to Canada
pro
Price
Moved from Chiba (Japan) to Vancouver (Canada)
 on Sirelo
Momentum was very efficient and helpful throughout the planning and packing process. We had no complaints on the Japan side of the move. However the corresponding company receding our shipment in Canada- Armstrong- was not nearly as professional. Our customs papers were filled out incorrectly causing us to have to spend two days traveling back and forth to clear things up. Momentum was asked to intervene and they were able to make it happen. Armstrong delivered and unpacked everything, then discovered that the hardware to reassemble our dining room table and other desks was misplaced. We spent several days with unpacked furniture on the floor in pieces until Momentum helped them track the hardware to a crate containing a stone lantern that we had planned to store longer term. The crates had to be opened however to retrieve the hardware,and finally the tables etc were reassembled. Armstrong also unfortunately damaged our fireplace when a large piece of furniture was brought in. Momentum was able after several weeks to persuade them to cover with insurance. We are grateful for Momentum being there throughout to manage these issues. We would evaluate Momentum positively separately here from Armstrong. Communication with Momentum was responsive and consistent throughout. We would recommend them without hesitation.Read more
pro
Communication
con
Planning
Moved from Yokohama (Japan) to Waterloo (Canada)
Response of
Hello P. Very sorry for the mistakes on the Canada side that detracted from your overall experience. We reacted as quickly as we could to the challenges when they arose and are happy that the shipment was finally completed, and I believe without any damages to your belongings.
 on Sirelo
Our experience from beginning to end was great. [Names removed by Sirelo] were so helpful with answering questions and helping with paperwork etc. [Name removed by Sirelo] was great with customer service and answering our concerns. Our stuff arrived with no complications.
pro
Friendly
Moved from Tokyo (Japan) to Sandy (United States)
 on Sirelo
Momentum Moving provided us with great service on our move both in Tokyo, Japan (packing) and Vancouver BC Canada (unpacking).

Communication was great - listening to our concerns on odors and humidity/water damage, so packing (extra humidity/water damage measures) as well as the checking of the container to be used for odor and wheather it was clean was done to address our concerns. As for the the status of our container and expected arrival date in Canada, the Momentum Team coordinated with the port as to when I should go to the Custom office to clear my goods and what to bring. The whole process was painless and was very fast. We had great service in unpacking our goods from the boxes and clearing out the paper and boxes - it took longer than packing and they were very careful in handling all of the goods. We had two very small items damaged in ths shipment and was provided with great service to process the claims through the insurance we had purchased.

Overall, highly recommend the Team at Momentum as they did a great job on a highly stressful job of moving countries.'Read more
pro
Friendly
Moved from Tokyo (Japan) to West Vancouver (Canada)
Response of
HI JT. thank you for taking the time to share this detailed feedback. It was a pleasure working with you from start to finish.
 on Sirelo
I received my shipment, and everything arrived without any damages/losses - from Yokosuka, Japan to Honolulu.

They provided excellent service from beginning to end of the process - prompt and professional. Their information was accurate, their responses to queries were turned around very fast.

I would recommend them unreservedly.

George
pro
Packing of furniture
Moved from Yokosuka (Japan) to Honolulu (United States)
Response of
Hi G, thank you for taking the time to give us your positive feedback. We have passed along your comments to the crew members who packed up your shipment.

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